Returns & Exchanges
We want you to love your latest KATCH ME styles, but if you're not 100% satisfied, you can return your items within 28 days of delivery for a full refund or exchange. Please ensure all items are unworn, unwashed, and still have their original tags attached.
Start Your Return
Visit our online return portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Place the items in their original packaging or a secure mailing bag, ensuring the package is sealed tightly and all old shipping labels are covered.
Ship It Back
Print your generated return label and drop off your package at any authorized carrier location or post office.
Get Your Refund
Once our warehouse team inspects your return, we will process your refund back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing