Frequently Asked Questions
Everything you need to know about your KATCH ME style journey.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the UK, while international orders can take 7-14 business days depending on the destination.
What is your return policy?
We offer a 14-day return window from the date you receive your order. All items must be unworn, unwashed, and have the original tags attached.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to follow your parcel's progress.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
Can I change or cancel my order?
To ensure fast delivery, we process orders quickly. Please contact our support team within 30 minutes of placing your order if you need to make any changes.
How do I find the right size?
Each product page features a detailed size guide. If you are between sizes, we generally recommend sizing up for a more comfortable fit.